Frequently Asked Questions
Do I need to move everything out during restoration?
In most scenarios, you don’t have to remove all your belongings. At Paul Davis Restoration of DuPage, our team carefully evaluates the affected areas to determine whether certain items need to be relocated. If we must pack out any possessions to protect them or facilitate repairs, we’ll inform you in advance and help coordinate the process.
Can I walk through my home while it’s drying?
It’s best to minimize foot traffic in any wet or drying areas. Doing so helps prevent accidents and speeds up the drying process. If you must walk through, please wear appropriate footwear. Our technicians at Paul Davis Restoration of DuPage will advise you on the safest way to navigate your home.
My ceilings are wet. What needs to be done?
Our certified professionals assess moisture levels and check how far the water has spread. In some cases, we may need to open sections of the ceiling to improve airflow or remove wet insulation. By thoroughly drying these areas, we reduce the risk of mold growth and structural damage. We’ll keep you informed at every step.
How do you handle sewage contamination?
Sewage issues are serious health hazards. That’s why Paul Davis Restoration of DuPage follows strict safety protocols, using commercial-grade disinfectants to thoroughly sanitize hard surfaces. However, porous materials such as drywall or carpet that absorb contaminated water may need to be removed and disposed of.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Water can cause paint to peel or bubble, and it may seep behind walls into insulation.
– Wood Damage: Over time, water weakens wood, causing warping or rot.
– Flooring: Carpets and hardwood floors can be ruined if not treated promptly.
– Electronics & Safety: Moisture can harm electrical systems and devices, creating potential hazards.
At Paul Davis Restoration of DuPage, we respond swiftly to limit damage, extract water, and thoroughly dry all surfaces to protect your home or business.
How long does it typically take to dry a property?
Every situation is unique. On average, the drying process can take 2–5 days, depending on how severe the water damage is. Factors such as how long water sat and the types of materials involved may affect the timeline. Paul Davis Restoration of DuPage monitors moisture levels daily to ensure efficient drying.
What services does Paul Davis Restoration of DuPage provide?
We specialize in Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Contents Cleaning, and Reconstruction Services, among other restoration and cleanup services. Our technical expertise and rapid response help restore properties to pre-loss condition as quickly as possible.
Does Paul Davis Restoration of DuPage handle insurance claims for clients?
We work with all major insurance carriers and provide direct billing. We’ll keep you informed throughout the entire process, so you’re not burdened by complicated paperwork.
Are you licensed, insured, and bonded?
Absolutely. Paul Davis Restoration of DuPage holds all required licenses, maintains full insurance coverage, and ensures our technicians receive ongoing training and certifications. This means your property is in skilled, trustworthy hands.
How quickly can you respond to an emergency?
We offer 24/7 emergency service and can typically arrive on-site within 60 minutes. Rapid response is crucial to preventing secondary damage like mold growth or structural deterioration.
How do you assess the extent of the damage?
We use advanced tools—such as infrared cameras and moisture meters—to detect hidden water pockets or structural compromise. This technology helps us develop a precise plan for cleanup, drying, and restoration.
What do you do to prevent mold growth after water damage?
Effective mold prevention requires fast, thorough drying. Our team uses high-capacity dehumidifiers, industrial-grade air movers, and antimicrobial treatments to protect vulnerable surfaces. This process helps ensure mold can’t take root in your home.
Do you offer any service guarantees?
We stand by our work and want our customers to have complete peace of mind during and after the restoration process.
Are your cleaning products and methods eco-friendly?
We aim to use environmentally conscious cleaners whenever we can, balancing strong remediation power with safety for people, pets, and the environment. At Paul Davis Restoration of DuPage, we’re committed to responsible restoration.
What safety measures does Paul Davis Restoration of DuPage take on-site?
Our technicians follow IICRC and OSHA guidelines, wear appropriate PPE, and use containment strategies to protect unaffected areas. Ensuring safety for both our crew and your household is our top priority.
Can you remove tough odors like smoke or mildew?
Yes. We use specialized equipment, such as ozone machines and hydroxyl generators, to neutralize persistent odors at their source. Our approach doesn’t just mask odors—it eliminates them entirely.
Do you provide post-restoration cleanup services?
Absolutely. Once the main restoration is complete, we can handle thorough cleanup, including deodorizing and sanitizing, leaving your property move-in ready.
Can I stay in my home during the restoration?
It depends on the extent of the damage and the type of repairs needed. In some situations, it’s safe to remain at home; in others, it may be best to relocate temporarily. We’ll advise you based on your specific circumstances.
How long does the entire restoration process usually take?
Timelines vary depending on the severity of the damage, ranging from a few days for minor water incidents to several weeks for extensive fire or mold projects. Paul Davis Restoration of DuPage provides a clear plan and timeline from the start, and we keep you updated throughout.
What should I do if I have a water or fire emergency?
Make sure everyone is safe and call emergency services if needed. Then contact Paul Davis Restoration of DuPage at (630) 778-7285. The sooner we begin remediation, the better our chances of preventing further damage.
What types of properties does Paul Davis Restoration of DuPage serve?
We handle both residential and commercial properties of all sizes—from single-family homes to large industrial complexes—in Naperville, DuPage County, and surrounding areas.
How expensive is it to treat mold in a home?
Costs depend on the extent of the infestation, the materials affected, and the remediation methods required. We charge a small inspection fee, which is credited if you choose us, allowing us to provide a more accurate quote.
What health problems can mold cause?
Mold can worsen allergies and respiratory conditions, leading to congestion, sneezing, itchy eyes, or more serious issues for those with compromised immune systems. Paul Davis Restoration of DuPage focuses on prompt, thorough mold remediation to maintain a healthy indoor environment.
Do I have to be home while you work?
Not necessarily. Many homeowners leave while we complete the restoration. Our team will keep you updated on progress and ensure your property is secure if you’re away.
Do you offer reconstruction services if parts of my home are demolished?
Yes! Paul Davis Restoration of DuPage provides comprehensive restoration services, including any necessary reconstruction. From tear-out and debris removal to rebuilding and finishing, we handle every step.
Do you provide 24/7 emergency service in Naperville, DuPage County, and surrounding areas?
Absolutely. Whether it’s a holiday or the middle of the night, our crews are on standby to take your call. We typically arrive on-site within 60 minutes, minimizing damage by acting swiftly.
Does Paul Davis Restoration of DuPage work with homeowners’ insurance companies?
We work with all major insurance carriers and provide direct billing. We coordinate with your adjuster to facilitate communication, documentation, and coverage.
What if my insurance adjuster suggests a different restoration company?
You are free to choose whichever restoration provider you prefer. We’re always ready to discuss our qualifications and experience to make sure you feel confident putting your property in our hands.
How do you bill insurance directly?
We thoroughly document all damage using photos, moisture readings, and detailed estimates. We then submit the final bill directly to your insurance provider (if the loss is covered), minimizing your paperwork and out-of-pocket expenses.
How long does a complete restoration project take?
This depends on the scope of the damage—some minor cleanups finish in a couple of days, while major rebuilds can take several weeks. After our initial inspection, Paul Davis Restoration of DuPage will give you a clear project timeline.
When should I call a restoration company after a disaster?
Contact us as soon as it’s safe. Prompt action helps prevent secondary damage such as mold growth, structural issues, or lingering smoke residues.
Do you provide service cost estimates?
We charge a small inspection fee, which is credited if you choose us. We’re always transparent about costs and scope of work, giving you the information you need upfront.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"I've been using Paul Davis Restoration of DuPage since 2008. On the 1/2 dozen occasions that my basement has flooded, they've had dehumidifiers and fans at my home within 12 hours. They are my first and only call, and they deliver."
"Joe Grach, Project Manager for Paul Davis of DuPage came to our home to help us with a problem in our basement. Joe was extremely knowledgeable and helpful. In our opinion, he went above and beyond for us and we are very appreciative. Thanks, Joe, for all your efforts!!!!!"
"We used Paul Davis Restoration of DuPage as our home was damaged from fire. Richard was very helpful and professional throughout the whole process; he worked with our insurance and got everything back to normal in time. Great work! I highly recommend!"
Our Service Area
Serving DuPage
- Addison
- Aurora
- Bartlett
- Bensenville
- Bloomingdale
- Carol Stream
- Clarendon Hills
- Darien
- Downers Grove
- Dupage County
- Elmhurst
- Glen Ellyn
- Glendale Heights
- Hanover Park
- Hinsdale
- Itasca
- Lombard
- Medinah
- Napervile
- Oak Brook
- Saint Charles
- Villa Park
- Warrenville
- Wayne
- West Chicago
- Westmont
- Wheaton
- Willowbrook
- Winfield
- Wood Dale
- Woodridge
