Frequently Asked Questions
Do I need to move everything out during restoration?
In most scenarios, you don’t have to remove all your belongings. At Paul Davis Restoration of DuPage, our team carefully evaluates the affected areas to determine whether certain items need to be relocated. If we must pack out any possessions to protect them or facilitate repairs, we’ll inform you in advance and help coordinate the process.
Can I walk through my home while it’s drying?
It’s best to minimize foot traffic in any wet or drying areas. Doing so helps prevent accidents and speeds up the drying process. If you must walk through, please wear appropriate footwear. Our technicians at Paul Davis Restoration of DuPage will advise you on the safest way to navigate your home.
My ceilings are wet. What needs to be done?
Our certified professionals assess moisture levels and check how far the water has spread. In some cases, we may need to open sections of the ceiling to improve airflow or remove wet insulation. By thoroughly drying these areas, we reduce the risk of mold growth and structural damage. We’ll keep you informed at every step.
How do you handle sewage contamination?
Sewage issues are serious health hazards. That’s why Paul Davis Restoration of DuPage follows strict safety protocols, using commercial-grade disinfectants to thoroughly sanitize hard surfaces. However, porous materials such as drywall or carpet that absorb contaminated water may need to be removed and disposed of.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Water can cause paint to peel or bubble, and it may seep behind walls into insulation.
– Wood Damage: Over time, water weakens wood, causing warping or rot.
– Flooring: Carpets and hardwood floors can be ruined if not treated promptly.
– Electronics & Safety: Moisture can harm electrical systems and devices, creating potential hazards.
At Paul Davis Restoration of DuPage, we respond swiftly to limit damage, extract water, and thoroughly dry all surfaces to protect your home or business.
How long does it typically take to dry a property?
Every situation is unique. On average, the drying process can take 2–5 days, depending on how severe the water damage is. Factors such as how long water sat and the types of materials involved may affect the timeline. Paul Davis Restoration of DuPage monitors moisture levels daily to ensure efficient drying.
What services does Paul Davis Restoration of DuPage provide?
We specialize in Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Contents Cleaning, and Reconstruction Services, among other restoration and cleanup services. Our technical expertise and rapid response help restore properties to pre-loss condition as quickly as possible.
Does Paul Davis Restoration of DuPage handle insurance claims for clients?
We work with all major insurance carriers and provide direct billing. We’ll keep you informed throughout the entire process, so you’re not burdened by complicated paperwork.
Are you licensed, insured, and bonded?
Absolutely. Paul Davis Restoration of DuPage holds all required licenses, maintains full insurance coverage, and ensures our technicians receive ongoing training and certifications. This means your property is in skilled, trustworthy hands.
How quickly can you respond to an emergency?
We offer 24/7 emergency service and can typically arrive on-site within 60 minutes. Rapid response is crucial to preventing secondary damage like mold growth or structural deterioration.
How do you assess the extent of the damage?
We use advanced tools—such as infrared cameras and moisture meters—to detect hidden water pockets or structural compromise. This technology helps us develop a precise plan for cleanup, drying, and restoration.
What do you do to prevent mold growth after water damage?
Effective mold prevention requires fast, thorough drying. Our team uses high-capacity dehumidifiers, industrial-grade air movers, and antimicrobial treatments to protect vulnerable surfaces. This process helps ensure mold can’t take root in your home.
Do you offer any service guarantees?
We stand by our work and want our customers to have complete peace of mind during and after the restoration process.
Are your cleaning products and methods eco-friendly?
We aim to use environmentally conscious cleaners whenever we can, balancing strong remediation power with safety for people, pets, and the environment. At Paul Davis Restoration of DuPage, we’re committed to responsible restoration.
What safety measures does Paul Davis Restoration of DuPage take on-site?
Our technicians follow IICRC and OSHA guidelines, wear appropriate PPE, and use containment strategies to protect unaffected areas. Ensuring safety for both our crew and your household is our top priority.
Can you remove tough odors like smoke or mildew?
Yes. We use specialized equipment, such as ozone machines and hydroxyl generators, to neutralize persistent odors at their source. Our approach doesn’t just mask odors—it eliminates them entirely.
Do you provide post-restoration cleanup services?
Absolutely. Once the main restoration is complete, we can handle thorough cleanup, including deodorizing and sanitizing, leaving your property move-in ready.
Can I stay in my home during the restoration?
It depends on the extent of the damage and the type of repairs needed. In some situations, it’s safe to remain at home; in others, it may be best to relocate temporarily. We’ll advise you based on your specific circumstances.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"I've been using Paul Davis Restoration of DuPage since 2008. On the 1/2 dozen occasions that my basement has flooded, they've had dehumidifiers and fans at my home within 12 hours. They are my first and only call, and they deliver."
"Joe Grach, Project Manager for Paul Davis of DuPage came to our home to help us with a problem in our basement. Joe was extremely knowledgeable and helpful. In our opinion, he went above and beyond for us and we are very appreciative. Thanks, Joe, for all your efforts!!!!!"
"We used Paul Davis Restoration of DuPage as our home was damaged from fire. Richard was very helpful and professional throughout the whole process; he worked with our insurance and got everything back to normal in time. Great work! I highly recommend!"
Our Service Area
Serving DuPage
- Addison
- Aurora
- Bartlett
- Bensenville
- Bloomingdale
- Carol Stream
- Clarendon Hills
- Darien
- Downers Grove
- Dupage County
- Elmhurst
- Glen Ellyn
- Glendale Heights
- Hanover Park
- Hinsdale
- Itasca
- Lombard
- Medinah
- Napervile
- Oak Brook
- Saint Charles
- Villa Park
- Warrenville
- Wayne
- West Chicago
- Westmont
- Wheaton
- Willowbrook
- Winfield
- Wood Dale
- Woodridge
